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Title
Text copied to clipboard!Mailroom Clerk
Description
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We are looking for a diligent and organized Mailroom Clerk to join our team. The ideal candidate will be responsible for managing the flow of mail and packages within the organization, ensuring that all items are delivered to the correct recipients in a timely manner. This role requires a high level of attention to detail, as well as the ability to work efficiently under pressure. The Mailroom Clerk will also be responsible for maintaining records of incoming and outgoing mail, managing postage costs, and ensuring that all mailroom equipment is in good working order. Additionally, the Mailroom Clerk will be expected to provide excellent customer service to internal and external clients, addressing any mail-related inquiries or issues promptly and professionally. This position offers an excellent opportunity for someone looking to start a career in administrative and clerical support, with potential for growth within the organization. The successful candidate will be a proactive problem solver with strong organizational skills and the ability to multitask effectively. If you are a reliable and detail-oriented individual with a passion for providing exceptional service, we encourage you to apply for this position.
Responsibilities
Text copied to clipboard!- Sort and distribute incoming mail and packages.
- Prepare outgoing mail and packages for shipment.
- Maintain accurate records of all incoming and outgoing mail.
- Manage postage costs and ensure proper postage is applied.
- Operate and maintain mailroom equipment, such as postage meters and scanners.
- Handle confidential and sensitive information with discretion.
- Assist with bulk mailings and special projects as needed.
- Provide excellent customer service to internal and external clients.
- Address and resolve mail-related inquiries and issues promptly.
- Ensure the mailroom is organized and clean at all times.
- Coordinate with courier services for special deliveries.
- Monitor and order mailroom supplies as needed.
- Assist with the distribution of interoffice communications.
- Track and report on mailroom activities and metrics.
- Ensure compliance with postal regulations and company policies.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a mailroom or similar environment is preferred.
- Strong organizational skills and attention to detail.
- Ability to work efficiently under pressure and meet deadlines.
- Excellent communication and customer service skills.
- Proficiency with mailroom equipment and software.
- Ability to lift and move packages up to 50 pounds.
- Basic computer skills, including Microsoft Office Suite.
- Ability to handle confidential information with discretion.
- Strong problem-solving skills and a proactive approach.
- Ability to work independently and as part of a team.
- Reliable and punctual with a strong work ethic.
- Flexibility to assist with special projects and tasks as needed.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience working in a mailroom or similar environment?
- How do you ensure accuracy and attention to detail in your work?
- Can you provide an example of a time when you had to handle a high volume of mail or packages?
- How do you prioritize tasks when managing multiple responsibilities?
- What steps do you take to provide excellent customer service?
- How do you handle confidential or sensitive information?
- Can you describe a time when you had to resolve a mail-related issue or inquiry?
- How do you stay organized and ensure the mailroom is kept clean and efficient?
- What experience do you have with mailroom equipment and software?
- How do you handle working under pressure and meeting tight deadlines?